Need help with your order or product? We’ve got you.
Email: support@twigstore.co.za
Response time: within 1 business day (Mon–Fri, 09:00–17:00)
Location: Pretoria, South Africa
Quick help
- Order updates & tracking: reply to your order email or contact us with your order number.
- Warranty claim / RMA: see our Warranty & Returns page, then contact support to start a ticket.
- Change of address: let us know before dispatch and we’ll update it if the parcel hasn’t left.
Business hours
Monday–Friday: 09:00–17:00
Weekends & public holidays: closed (emails queued for next business day)
Start a warranty/RMA ticket
Email support@twigstore.co.za with:
1) Order number
2) Product & serial (if available)
3) Issue description + short video/photo
4) Your preferred outcome (repair / replacement)
We’ll reply with RMA instructions and next steps.